Q:If you have already installed the software via our temporary code system, details of how to use your new code without re-installing?
Most Banxia Software products are now available for instant download when purchased on our web shop. If you are purchasing a new licence for Frontier Analyst or Decision Explorer, you can now download it as soon as you have completed payment. Each product purchase page will make it clear that the download option is available. For additional licences and extensions, these are manually processed.
After completing payment you will be given a link to download the software. The link is available immediately, and also available in your “my account” page on the web shop. This download from the shop includes the standard product installer, and a TEMPORARY install code that will allow operation of the software for at least one month. Within 3 working days we will email you a permanent install code that can be applied to the installed software (no re-install needed), and include a permanent download link for the software.
So, when you buy online you get:
- Immediate access to the download (download count is limited from shop)
- Temporary install code to allow immediate use – this is in the PDF file, second page, that is in the download
- An online invoice that you can print out for your records.
This is followed a few days or so later by:
- A permanent (personalised) install code that does not expire*
- A permanent link to download in future that does not expire.
If you do not get the email after a few days, please email us as it is possible that your email is filtered or not working for some reason.
When you get the new install code, you can apply it in the software you have already installed – you do not have to re-install or un-install anything.
How to enter your new install code
Frontier Analyst |
Decision Explorer |
| In Frontier Analyst you must select the “Change Install Code”item in the Home tab of the toolbar.
Click the button to show the dialog.
Enter the new details (easiest if you can copy and paste from the email), and then click OK. |
In Decision Explorer select the Control menu Change install code item.
The following dialog will appear.
Enter the new details (easiest if you can copy and paste from the email), and then click OK. |
If the install code is not accepted (the OK button is not enabled), then please check that you have entered all of the details – name, organisation and install code – exactly as in the email. All items have to be entered as supplied. If you have any problems, please email us at [email protected] for assistance. In the meantime, your temporary install code will continue to work.
